We were in a difficult position after losing our Lean facilitator on short notice during a critical project. When I reached out to Lean East, they responded immediately and stepped in seamlessly. Our goal was ambitious: to bring together a diverse group of stakeholders to process-map the nursing system serving children with complex health care needs—a broad and highly complex system spanning multiple modalities.

Lean East applied Lean principles with exceptional skill, helping us make this complicated system visible and understandable. In a remarkably short period of time, they guided a diverse group to function as a cohesive, high-performing team. Their facilitation extended well beyond the meetings themselves; they meticulously documented the work in ways that allowed us to clearly and efficiently communicate an otherwise highly complex system. I would not hesitate to work with Lean East again and highly recommend their expertise.

“Steve is a teacher and coach that uses a proven process for his projects and stresses that good things will happen when you put the patient first. We have asked Steve to support our performance improvement efforts and Triple Aim initiatives in the coming months. I highly recommend Lean East and Steve for healthcare improvement.”

“We chose the lean six sigma experts at Lean East (LE) to engage our employees in improving the operational processes that support our MaineCare providers and members, resulting in more streamlined and efficient work processes. LE also provided a lean approach to helping us implement our strategic plan for organizational excellence, focusing on creating a more satisfied and effective workforce. Our team was excited to take a new approach that will help improve the way they work and manage employees. We also leveraged Steve and team to develop strong Key Performance Indicators to measure, monitor, and manage our performance in various business areas. These indicators will help us focus on delivering more value to Maine.”

“Lean East opened my eyes to a process-driven lean six sigma methodology that has had immediate impacts on my business.  One of the keys to success has been Steve’s ability to work with my diverse team and their many learning styles.  He has effectively coached my office of executives, sales staff, and office personnel to think alike and understand their processes.  I am convinced we will continue to be successful with the tools that Lean East has provided us.  I confidently recommend Steve and the Lean East team for any service-based/trades industry.”

“Basham & Scott is a growing firm with large national clients that needed strategic planning and operational improvement support. We chose the Lean East team to facilitate a multi-day strategic planning session that determined our priorities. Steve and the team are now helping us review and improve our processes and develop new leaders. We have already seen an improvement in how we use our data, measure the process, and engage our team so they understand their objectives. I highly recommend Lean East for growing businesses.”

“Monroe Infrared selected Lean East to train our team and we are very happy we did.  Steve Musica has a wealth of business process improvement knowledge and a comfortable style of presenting, engaging and supporting students.  The 2 days spent were powerful for our team, half of which is new in the last 2 years.  Taking time to learn how to better understand what, why, when and how to focus will be immensely beneficial for our team as well as for our vendor partners and clients.  I highly recommend every organization consider Lean East to help improve all aspects of their business processes.”

“Let’s face it giving and receiving healthcare is complex and messy. Our group was ready for change! Using the simple and proven methods of lean six sigma, Steve guided our group in gaining perspective and direction and focusing on our purpose and vision.  Our entire workforce received an introduction to lean healthcare education, and many participated in lean six sigma yellow belt workshops.  Steve was integral in assessing our overall operations and facilitating a leadership retreat, a much-needed health care plan for our hardworking doctors. When it comes to building a culture of synergy and forward movement, Lean East is the right medicine!”

“Lean East was recommended to me by another business owner to help me get my life back. Steve and the team have provided process improvement, help with automations and improvements to our CRM and proposal system, leadership training, and, most recently, strategic planning support. Our company has grown significantly while I have reduced my involvement in the day-to-day processes. Steve is now helping me establish a leadership team, meeting rhythms, and metrics for setting clear employee expectations. It is an exciting time for the business and Lean East has helped us get here.”